The rider has to be 18 years of age or older to rent a vehicle. If the rider is under the stipulated age, his or her order will be cancelled without any refund.
The documents mentioned below need to be verified, in original, for each rider.
Document 1 – Driving License
Document 2 – Passport, Election Card, Aadhaar Card. (Any one of the above).
The Customer has to drop the vehicle at the same location from where it was picked up. No requests will be accommodated for a change in the drop location.
In case a customer feels that they will be late for the drop, they should call the Customer Care or Field Executive and ask for a trip extension. Extensions are subject to availability.
The Pick-up date, time and location cannot be changed once a booking is confirmed.
Trip extension requests are to be made at least 1 hour before the drop off time. Such requests are to be made to Customer Care/ Field Executive over the phone. As per the booking schedule, they may confirm or deny the request depending on the vehicle's availability.
Charges for Trip extension: The standard rates will be applicable for extensions.
The vehicle needs to be returned at the specified Date and Time as mentioned on the website/invoice copy. A delay of more than 15 minutes without intimating the Customer Care or Field Executive will attract penalty as per vendor TnC.
Cancellation & Refund
Booking of a vehicle is subject to availability. Rides On Rent reserves the right to cancel any booking if deemed necessary.
36 Hours before the start of the trip – The entire amount paid by the Customer will be charged as cancellation fee. There will be NO REFUND made for such cancellations.
More than 36 hours before the start of the trip – 100% amount will be refunded. The refunded amount will reflect in the customer's bank account within 7-10 business days.
If any booking is cancelled by Rides On Rent due to non-availability, a full refund will be initiated. The refunded amount will reflect in the customer's bank account within 7-10 business days.
Rides On Rent has complete authority to cancel the booking without prior notice. Refunds or any other issues will be resolved only within 48 hours of completing the ride
In case of damage to the vehicle on rent due to accident/ mishandling/ carelessness appropriate charges will be calculated by the Vendor and the Customer is liable to pay the same to the Vendor along with the daily tariff until the vehicle is ready for renting again.
In case of theft, the Customer is liable to pay, in full, the market rate of the two-wheeler.
In the case of engine fault or failure, the Customer needs to contact the Customer Care or Field Executive before getting any repairs done. The original printed invoice is mandatory to claim reimbursement for the same.
For any cancellation or refund, it takes 7-10 business days for the refunded amount to reflect in your bank account.
Traffic Rule Violation
The rider should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence need to be paid in full to the penalizing authority.
Driving under the influence of Alcohol/Drugs is strictly prohibited. Rides on Rent will not be responsible to compensate for any mishaps and their consequences in such cases. The Customer will be liable to pay for all damages to the Vendor for the same.